Login page does not open
- Check your internet connection.
- Refresh or use a private browser window.
- Check the website address.
- Try another supported browser.
Login details are not accepted
Confirm the current login method and enter details exactly as required. Check that a password manager has not stored an outdated address or password.
Verification code problems
Wait for the current code, check expiry and make sure your phone or email can receive messages. Never share a one-time code with someone claiming to provide support.
Mobile browser issues
Update the browser, disable unnecessary extensions and test on a stable connection. Note the device and browser if the problem continues.
When to stop
If a page asks for unusual permissions, unrelated sensitive information or an unexpected payment, stop and verify the situation through a trusted current source.